Privacy Policy

Introduction to Our Privacy Practices

Dravenoraqel is committed to protecting your privacy and handling your personal information with transparency and care in accordance with Malaysian data protection regulations

Last Updated: September 1, 2025

Information We Collect

We collect information necessary to provide our financial planning consultation services

• Contact details including name, email address, phone number, and postal address
• Financial information relevant to planning consultations, such as income ranges and asset categories
• Website usage data including IP address, browser type, and pages visited
• Communication records from our consultation sessions and correspondence

How We Use Your Information

Your personal information is used exclusively for the following purposes

• Providing personalized financial planning consultation services
• Communicating with you about appointments and service updates
• Improving our website functionality and user experience
• Complying with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on the following legal foundations

Primary Legal Basis: We process your data on the basis of consent and legitimate interest

Consent for marketing communications and legitimate interest for service provision and improvement

Data Sharing and Disclosure

We do not sell your personal information and only share data in limited circumstances

• With service providers who assist in delivering our consultation services
• When required by Malaysian law or regulatory authorities
• To protect our legal rights or prevent fraud

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction

Your Privacy Rights

Under Malaysian data protection law, you have the following rights

• Access to your personal data and information about how it's processed
• Correction of inaccurate or incomplete personal data
• Deletion of your personal data under certain circumstances
• Transfer of your data to another service provider where technically feasible
• Objection to processing of your data for marketing purposes

Cookies and Tracking Technologies

We use cookies to enhance your website experience and analyze usage patterns

For detailed information about our cookie practices, please refer to our Cookie Policy Cookie Policy

Data Retention

We retain your personal information only as long as necessary to provide services and comply with legal obligations, typically for a period of 7 years after your last consultation

Children's Privacy

Our services are intended for adults only, and we do not knowingly collect personal information from individuals under 18 years of age

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International Data Transfers

Your personal data is primarily processed within Malaysia, with any international transfers conducted in accordance with applicable data protection requirements

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or applicable laws, with notice provided for significant changes

Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at info@dravenoraqel.com